Terms & Conditions pad2 – The Complete Guide to Malaysia's Entertainment Platform

These Terms & Conditions govern the relationship between you as the user and pad2 as the online entertainment platform provider. This document should be read together with Privacy Policy pad2.my and the Responsible Gaming us, all of which form part of the overarching agreement between you and pad2.

By using the pad2 platform — whether via the website, mobile app, or any other medium provided by pad2 — you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and fully agree to all terms contained herein. Acceptance of these terms is an absolute condition for using the pad2 platform.

Pad2 reserves the right to modify, amend, or replace any part of these Terms & Conditions at any time without prior individual notice to each member. However, we will endeavour to communicate significant changes via in-account notifications or announcements on the pad2 platform. Continued use of the pad2 platform following any amendment constitutes acceptance of the revised terms.

To be eligible to register and use the pad2 platform, you must satisfy all of the following requirements without exception:

• You are at least 18 years of age as of the date of your pad2 account registration.
• You are legally competent to enter into a binding agreement under applicable law.
• You are not on any list of persons prohibited from using online gambling or betting platform services by the relevant authorities.
• You are registering a pad2 account for your own personal use and not on behalf of or for the benefit of any third party.
• All information you provide during the registration process is truthful, accurate, current, and complete.

During the pad2 account registration process, you are required to provide valid and accurate personal information, including your full name, date of birth, an active email address, and a valid mobile number. pad2 reserves the right to request additional identity verification documents — such as a copy of your MyKad, bank statement, or other relevant documents — at any time we deem necessary for identity verification and Know Your Customer (KYC) compliance purposes.

Each member is permitted to hold only one active account on pad2 at any given time. Opening multiple accounts under the same individual is strictly prohibited and will result in the closure of all associated accounts, along with the forfeiture of all accumulated balances and bonuses. If you believe your pad2 account has been duplicated unintentionally, please contact the pad2 support team immediately to resolve the matter.

Every pad2 member is solely responsible for maintaining the security and confidentiality of their account login credentials — including their username, password, two-factor authentication (2FA) code, and any other security information associated with their pad2 account. pad2 will not be held liable for any financial loss or other damage arising from the disclosure of your account information to a third party, whether intentional or otherwise.

You are required to:

• Use a strong, unique password for your pad2 account that is not shared with any other online account.
• Enable the two-factor authentication (2FA) feature provided by pad2 for an additional layer of security.
• Notify pad2 immediately through the official support channels if you suspect that your account has been accessed by an unauthorised party.
• Always log out of your pad2 account after each session, especially when using a shared device.
• Not allowing any other individual to access or use your pad2 account under any circumstances.

Pad2 reserves the right to freeze or temporarily suspend any member's account if we detect suspicious or unusual activity, as a precautionary measure to protect the member's interests. In such cases, we will reach out to the member via their registered communication channel to verify their identity and restore account access.

All financial transactions on the pad2 platform — including deposits, withdrawals, and wagers — are conducted in Malaysian Ringgit (RM). pad2 does not accept any foreign currencies or cryptocurrencies. All amounts displayed on the pad2 platform are denominated in RM unless explicitly stated otherwise.

Accepted Deposit Methods

Pad2 accepts deposits via the following local Malaysian payment methods:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow (Instant Bank Transfer)
• FPX – Online Banking (Maybank2u, CIMB Clicks, RHB Now, Bank Islam, Public Bank Berhad, and other local Malaysian banks)

Deposits are credited to your pad2 account within seconds to a few minutes, depending on the payment method used. If your deposit has not been credited within 30 minutes, please contact the pad2 support team via live chat and include proof of your transaction.

Withdrawals

Pad2 processes withdrawal requests within 5 to 15 minutes for accounts that have completed full identity verification (KYC completed). Withdrawals are processed to the same payment method used for the deposit, except in certain circumstances. The minimum withdrawal amount is RM30 per transaction. pad2 reserves the right to request additional verification before processing withdrawals that exceed a certain amount or in situations deemed to require further review.

Pad2 offers a wide range of bonuses and promotions for both new and existing members — including welcome bonuses, reload bonuses, weekly cashback, a VIP programme, and periodic tournaments. All pad2 bonuses and promotions are subject to specific terms and conditions stated on the relevant promotions page, and those terms form part of these general Terms & Conditions.

The general terms applicable to all pad2 bonuses cover the following:

• All pad2 bonuses are subject to wagering requirements that must be met before any winnings derived from those bonuses can be withdrawn. Wagering requirements vary depending on the type of bonus.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash.
• Each member is entitled to claim each type of bonus once only, unless stated otherwise in the relevant bonus terms.
• Pad2 reserves the right to withdraw or void any bonus credited to an account suspected of violating any platform terms of use.
• The welcome bonus is available exclusively to new members making their first deposit who have never previously held a pad2 account.
• If pad2 detects any misuse of the bonus system — including but not limited to the creation of multiple accounts or the use of betting strategies specifically designed to manipulate wagering requirements — pad2 reserves the right to void all related bonuses and winnings and close the accounts involved.

Pad2 periodic tournaments have their own rules, eligibility criteria, and prize structures, which will be announced in detail at the time of each promotion. pad2's decisions regarding tournament winners and prize distribution are final and binding.

The pad2 platform offers a wide range of game categories, including video slots, Live Casino, card games, and other exclusive titles. Every game on pad2 operates using a Random Number Generator (RNG) system that has been certified and audited by an independent body, ensuring that all game outcomes are entirely random and cannot be manipulated by any party, including pad2 itself.

By using the pad2 platform, you agree to:

• Play using your own funds and never use money obtained through illegal means.
• Accept the outcomes of games generated by pad2's RNG system as final, except in cases of proven technical error.
• Do not use any automation software, scripts, bots, or other technical tools intended to gain an unfair advantage in any game.
• Do not capture screenshots or record gameplay for purposes that infringe on pad2's copyright.
• Adhere to all minimum and maximum bet limits set for each game.

In the event of a technical error during gameplay — such as an internet connection disruption, system failure, or incorrect information being displayed — pad2 reserves the right to void or correct any affected betting transactions. Interrupted rounds caused by connectivity issues on the member's end cannot be reversed. pad2 is not liable for losses arising from technical issues beyond our control, including disruptions to a member's internet service.

Pad2 maintains a strict zero-tolerance policy towards all forms of illegal activity, fraud, or platform abuse. The following activities are strictly prohibited and will result in immediate action, including account closure, forfeiture of balances, and where appropriate, legal proceedings:

• Identity Fraud: Registering an account using a false identity or providing any falsified personal information to pad2.
• Money Laundering: Using the pad2 platform to transfer or conceal funds derived from illegal activities.
• Player Collusion: Colluding with other players to gain an unfair advantage in games, particularly in multiplayer game formats.
• Use of Bots & Automation: Using automation software, scripts, bots, or any technical tools to play automatically without genuine human control.
• System Exploitation: Seeking out, exploiting, or taking advantage of any vulnerabilities, bugs, or errors within the pad2 system to gain unauthorised financial benefit.
• Bonus Abuse: Opening multiple accounts or using manipulative betting strategies intended to exploit pad2's bonus terms.
• System Disruption: Any attempt to disrupt, damage, hack, or undermine the technical infrastructure of the pad2 platform.

Pad2 employs a sophisticated monitoring system that operates around the clock to detect suspicious activity. If you discover any vulnerability or bug within the pad2 system, we encourage you to report it to our technical team via email at [email protected] rather than exploiting it.

All content on the pad2 platform — including but not limited to website design, graphics, logos, icons, text, images, videos, audio, source code, domain names, and the pad2 brand — is the exclusive property of pad2 or its licensors, and is protected by copyright, trademark, and intellectual property laws applicable in Malaysia.

As a pad2 member, you are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the pad2 platform for personal entertainment purposes only. This licence does not grant you any right to:

• Copying, reproducing, modifying, publishing, or distributing any pad2 content without explicit written permission from pad2.
• Using the pad2 name, logo, or brand for any commercial or promotional purpose.
• Reverse engineering any part of the pad2 platform's software or code.
• Using any data scraping techniques, bots, or other automated methods to collect information from the pad2 platform.

To the fullest extent permitted by applicable Malaysian law, pad2 and its directors, officers, employees, agents, and licensors shall not be liable for any indirect, consequential, special, exemplary, or punitive damages arising from or in connection with your use of the pad2 platform, even if pad2 has been advised of the possibility of such losses.

Pad2 makes no warranties, whether express or implied, that:

• The pad2 platform will be available without interruption, be secure, or be entirely free from technical errors at all times.
• Any information obtained through the pad2 platform is fully accurate, complete, or reliable.
• Any bugs or defects found on the pad2 platform will be addressed and corrected within a reasonable timeframe.

Pad2 is not liable for any losses arising from game outcomes generated by a properly functioning RNG system, service disruptions beyond pad2's control, or actions taken by users that are in breach of these Terms & Conditions.

Pad2 reserves the right to close, suspend, or restrict access to any member account at any time without prior notice under the following circumstances:

• Violation of any part of these pad2 Terms & Conditions.
• Evidence or suspicion of involvement in fraudulent activity, money laundering, or other illegal conduct.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Legal compliance obligations or directives from the relevant authorities.
• If pad2 determines it necessary to protect the integrity of the platform and the interests of other members.

Members may also choose to close their pad2 account at any time by contacting the pad2 support team. Prior to account closure, any remaining real money balance (excluding bonuses) in the account will be transferred to the member via their registered payment method, subject to all applicable verification requirements.

Pad2 takes its social responsibility seriously. We believe that online gaming should be an enjoyable form of entertainment and must never become a financial burden or cause harm to anyone. As such, pad2 actively promotes responsible gaming practices among all our members.

Pad2 provides the following tools to help members manage their gaming activity more responsibly:

• Daily/Weekly/Monthly Deposit Limits: Set a maximum limit on the amount you can deposit within a specified period.
• Loss Limits: Set a limit on how much you can lose within a single session or over a specified period.
• Time Limits: Control how long you play each day to maintain a healthy life balance.
• Temporary Break (Temporary Self-Exclusion): Take a break from the pad2 platform for a set period — 24 hours, one week, or one month.
• Permanent Self-Exclusion: For those who feel they have a serious gambling problem, a permanent self-exclusion option is available and will be implemented immediately upon request.

If you feel that your gaming activity is beginning to affect your personal life, finances, family relationships, or work performance, we strongly encourage you to make use of the tools mentioned above or reach out to the pad2 support team for guidance and assistance. For more information, please visit the Responsible Gaming us. The pad2 platform is strictly for individuals aged 18 and above.

Pad2 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time at our sole and absolute discretion. Members will be notified of significant changes via in-platform notifications on pad2 or through the email address registered to their account. It is each member's responsibility to review this Terms & Conditions page periodically to stay informed of the latest applicable version.

Your continued use of the pad2 platform after any amendments take effect constitutes your acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your pad2 account by following the procedure outlined in Section 10 above.

If you have any questions, concerns, or complaints regarding these pad2 Terms & Conditions, or any aspect of your use of the pad2 platform, please reach out to our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week in Bahasa Malaysia, directly through the pad2 platform.
• Email: [email protected] — we aim to respond to all email enquiries within 24 business hours.
• Website: pad2.my — visit our FAQ section at Frequently Asked Questions for immediate answers to our most frequently asked questions.

Our experienced pad2 support team, fully fluent in Bahasa Malaysia, is always on hand to assist you in a friendly and professional manner. We value every piece of feedback and every query we receive from our members, as it helps us continually improve pad2's services for the benefit of our entire community.